Privacy Policy

When you place an order or contact us, we collect the information you provide directly — your name, email address, phone number, and delivery address. We do not collect any information passively beyond standard server logs (IP address, browser type, pages visited).

We use your details solely to fulfil your order, arrange delivery, and respond to your enquiries. We do not sell, rent, or share your personal data with third parties for marketing purposes.

To deliver your order we share only the minimum necessary information (name, address, phone number) with our logistics partners. These partners are bound to handle your data securely and are not permitted to use it for any other purpose.

We retain order records for up to 3 years for accounting and customer-service purposes. If you would like your data removed sooner, contact us and we will delete it within 14 days, except where retention is required by law.

We use a single essential session cookie to keep you logged in if you have an account. We do not use advertising cookies or third-party tracking scripts.

You may request a copy of the personal data we hold about you, ask us to correct inaccurate data, or ask us to delete your data entirely. Send your request to kefirnkombucha@gmail.com and we will respond within 14 days.

Your data is stored on secured servers and transmitted over HTTPS. We take reasonable technical and organisational precautions to protect your personal information against loss, misuse, or unauthorised access.

If we make material changes to this policy we will update the date below and, where appropriate, notify you by email. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

Questions about this policy? Reach us at kefirnkombucha@gmail.com or via WhatsApp at 012-605-2629.